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Repair service |
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A good pair of shoes are a lifelong companion, so to prolong their life we encourage you to take advantage of our repair service.
Resole and heel £85
Your sole will be completely replaced with an Italian Leather sole specially designed to fit within the unique style of your Oliver Sweeney shoes. This is not the original sole unit but is a fantastic alternative. This service will take approximately 6-8 weeks and your shoes will be returned directly to you in an original Oliver Sweeney shoe box
This service is available for most Oliver Sweeney shoes.
Full re-make £125
Your shoes will be remade around the original Anatomical Last and will be resoled with the original Oliver Sweeney unit. This service will take approximately 14 weeks and your shoes will be returned directly to you in an original Oliver Sweeney shoe box.
This service is only available on selected styles from our core range; please contact customer services for more information (contact details below).
You can download a repair form here and send with your shoes to: Oliver Sweeney, FAO: Store Manager, 38-40 County Arcade, Victoria Quarter, Leeds, LS1 6BH
NOTICE:
Our repairs factory will be closed between 25th August and 6th September - any repairs sent during August may experience a 2-3 week delay.
WE ARE UNABLE TO REPAIR ANY SHOES THAT HAVE BEEN REPAIRED PREVIOUSLY BY A THIRD PARTY
Please direct all enquiries to cutomer services:
email: repairs@oliversweeney.com or call 08006226030 and select option 1
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Oliver's care tips |
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Oliver often gets asked about the best way to prolong the life of a pair of shoes, so listed here are Oliver’s top ten tips when caring for your shoes. |
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Tip 1. The last comes first
The last is the name for the mould that defines the shape and fit of the shoe. If you've picked a pair of shoes with the wrong last, they are never likely to fit you properly. Choose shoes you trust from designers you trust.
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Tip 2. Be a perfectionist about fit
Never buy your shoes too tight. If the sales person tells you they'll stretch, you can be pretty sure they simply don't fit. A good pair of shoes should be comfortable from the moment you put them on. Don't settle for second-best.
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Tip 3. Use quality wooden trees
One pair of trees will suffice, but make sure they're the best. That means no shiny finish, and no cheap synthetic options. Good quality trees, based on the designer's last, literally absorb the perspiration from the leather and increase the life of your shoes. A day's use will suffice.
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Tip 4. Beeswax is best
Many polishes create a surface shine, but beeswax polish permeates deep into the leather and keeps it supple. Ideally, leave the beeswax on overnight and then remove in the morning with a soft brush or cloth. You'll love the results.
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Tip 5. Wear new shoes at home first
Don't punish your feet by submitting new shoes to a full day's wear, straight off. Ease them in by wearing around the house for a few hours over the weekend. This will soften up the construction and ensure a comfortable fit.
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Tip 6. Grit your shoes
Try not to take your new shoes for a walk in the rain on day one. Far better to wear them in the dry and ensure a layer of grit works its way into the sole leather. This acts as a protective shield and makes sure the soles last longer and also helps to give the soles some grip as the new leather sole can be slippery.
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Tip 7. Never wear two days in a row
Give your shoes a break. Wearing them on successive days can burn away the leather. Look for those tell-tale signs of blackening on the inside. Swap your shoes around regularly to prolong their life.
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Tip 8. Wet weather advice
Never dry wet shoes next to a radiator or other source of heat: you'll crack the leather. Simply stuff them with newspaper or tissue paper and allow them to dry out naturally. If they are covered in mud, brush off when dry and then polish as normal.
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Tip 9. Check the leather
Many modern shoes are made of leather that looks, and even smells, more like plastic. Closely examine the leather and learn to identify the real material. If in doubt, be sure to purchase your shoes from designers who care about the quality of the materials they use. Unlike any other material, great quality leather forms and breathes naturally on the foot.
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Tip 10. Suede marks
Use a proper suede brush made with brass bristles which cleans the suede gently. For stubborn stains, try using fine sandpaper.
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